We send your order by Royalmail 1st Class Signfor (for UK) or by Airmail International Signfor (outside UK). Heavy items will be sent by Parcelforce 48 or DHL European Road.

Delivery by RoyalMail FirstClass Signfor is a 1-3 days service, does not guarrantee for next day.
Delivery to European countries by Royal AirMail may take 3-10 days, and other regions worldwide may take 5-30 days.

Free UK shipping for orders over £40.

At your request, we will:
Replace or exchange the merchandise (you will be responsible for shipping costs both ways), or credit the purchase price to your credit card account (or issue a refund check only if your payment was done by methods other than credit card).
Please note: we can only refund shipping costs if the return is a result of our error.

We want to make your shopping experience as easy and safe as possible. Please contact us with any additional questions or concerns you may have.

BY USING THIS WEB SITE YOU ARE AGREEING TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS YOU SHOULD NOT USE THIS WEB SITE.

How you must treat the information and products which are available on this web site.

Whilst we take pride in keeping this site updated with the most relevant and up-to-date medical information please note that, due to the way that web sites are stored, copied and downloaded, the information on this web site may be incomplete, out of date or incorrect. In any event information on this site is intended to supplement, not be a substitute for, the expertise and judgement of your doctor, pharmacist or other healthcare professional. Any indicated health benefit should not be construed to indicate that the use of any drug or product is either safe, unsafe, appropriate, or effective for you or anybody else. You must consult your healthcare professional, doctor or pharmacist if you are unsure about taking, using or giving of a particular medication or acting or relying on any information obtained from this web site. Always read the label of any products purchased.

Our liability to you for our operation of this web site.

We exclude any liability, including that for negligence, for the content of this web site, any downloads from it, or any products sold through it, to the maximum extent permitted by the relevant law upon which any action concerning our liability for the content, downloads or products is based.

We also exclude any liability whatsoever for any negligence, deliberate act or omission or any failure to deliver any goods or services (in whole or in part) by any person or company which advertises on our website or has a link through to their website on our website. Any relations you have with such people or companies are contracts outside the scope of our contractual relationship and Springherb.co.uk will not be party to any contracts you may have with such third parties.

We make no warranties or representations as to the accuracy of any advertisements on our website or the quality or fitness for purpose of any goods or services offered by anyone who advertises on our website or has a link through to another website from our site.

Information We Collect

Confidentiality and privacy of customers and users of this web site is of utmost importance to us. We fully comply with all aspects of the Data Protection Act 1998 and none of the information that you provide to us will be passed on to any third party. The information that we gather from you is used by us to ensure that we can give you the best possible service and for own internal market analysis.

When you order from us, we ask for your:

- address
- email
- credit card details.

This is the minimum amount of information that we need in order to conduct your purchase and to execute delivery.

We recognise the uncertainty that people have with placing orders over the Internet. We therefore use secure socket layer technology (known as "SSL") to encrypt the information you send us when you place your order. This SSL technology is a standard protocol that is built into your web browser. It means that the information you want to send us is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server.

Cookies are tiny computer programmes which many Internet sites automatically download to a user's hard disc. They are primarily used in helping web sites recognise a user that has visited the web site previously. They can store account and password information. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can turn off the automatic download feature, should you so wish.

You must maintain the confidentiality of your login names, passwords and other confidential information relating to your access to this web site at all times. Notify us immediately here, if you become aware or suspect that some unauthorised person has obtained your login names, passwords or other confidential information in relation to your access to this web site. Until we have received such notification you may be held to be liable for the acts of others using your login names, passwords and other confidential information.

Should you have any query or comment on this privacy policy, please contact us.

Information on the ownership of the copyright and trade marks of our siteAll the contents of this web site including the design, text, graphics, their selection and arrangement, are Copyright ©2004-2007, Springherb.co.uk or its licensors. ALL RIGHTS RESERVED and all moral rights are asserted and reserved.

No part of this web site may be permanently copied or reproduced in any form or reproduced on any other web site or stored in or transmitted to or from any other electronic or digital form in whole or in part. Temporary copies are only allowed for the sole purpose of reading the content of the web site.

What law governs this web site?

Your use of this web site, and the operation of these terms and conditions shall be governed in accordance with the laws of England & Wales. The English courts shall have non-exclusive jurisdiction over any dispute arising out of your use of this web site.

In the event that any or any part of the terms contained in these terms and conditions shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term shall to that extent be severed from the remaining terms which shall continue to be valid and enforceable to the fullest extent permitted by law.

Need Help?

If you have any queries or comments concerning the operation of the this web site please contact us here.